Managing a global team is no easy undertaking and it definitely doesn’t come without its fair share of challenges. From multiple time zones to easy miscommunications, it’s crucial to get the co-ordination right.
One way of ensuring this is by using Voice over Internet Protocol (VoIP) which acts as a unified communication solution. Not only is it flexible and reliable, but it’s also much cheaper for international calling. And global teams will know about hefty phone bills all too well!
How Can Global Teams Benefit From VoIP?
Working across different countries and continents has become the norm in recent years thanks to the rise of remote working. And while it can be tricky to keep communications running smoothly, VoIP is making it happen.
It’s remote-friendly: For VoIP to work, all you need is an Internet connection and you can use any device you like from smartphones to tablets and computers.
Highly scalable: It can support teams of all sizes, especially fast-growing ones. You can add new users in a matter of minutes without changing any infrastructure.
It’s affordable: Long-distance and international calling will cost you a fraction of what traditional phone services would normally charge.
Promotes collaboration: In addition to calling, you can utilise extensive features from video calling and screen sharing to instant messaging.
10 VoIP Solutions For Businesses With Global Teams
Here are some of the top VoIP service providers worth looking into if you run a global team needing to stay connected and productive at all times.
1. RingCentral
RingCentral is a major player in the VoIP game, offering HD voice and video calls in addition to integrations with other collaborative platforms like Slack. It’s an all-in-one solution for big teams with local numbers in more than 100 countries.
Key Features:
- Excellent international call coverage.
- Reliable with good customer support.
- Strong integrations with other tools.
2. bOnline
For businesses who want a straightforward and budget-friendly VoIP option, bOnline is the go-to. They have a range of features including call forwarding and CRM integrations with a simple setup even if you aren’t the most tech-savvy.
Key Features:
- Affordable for small businesses.
- UK customer support.
- Fast and easy setup.
3. Dialpad
Dialpad is much more than just a VoIP provider, using AI to help transcribe calls and provide summaries after each call. It’s a no-brainer for fast-paced teams who value data to drive their decisions.
Key Features:
- Ideal for support or sales teams.
- AI-powered insights.
- Integrations with Google Workspace and Microsoft 365.
4. 8×8
8×8 offers unlimited calls to more than 40 countries as well as video meetings, analytics and platform integrations. The company is known for its strong customer support and reliability as well as enterprise-grade security.
Key Features:
- Unlimited international calls in most of the plans.
- Secure and GDPR-compliant.
- Ideal for global teams.
5. NTVoice
This VoIP service provider stands out for offering you tailored solutions based on your industry and the size of your company. They also have great support for compliant-focused sectors like healthcare or finance.
Key Features:
- UK data centres.
- Assist with hardware setup.
- Local support.
6. Vonage
Vonage is an incredibly flexible platform offering messaging, voice and video calling. Their solutions are best suited to companies who want to customise their communication systems.
Key Features:
- Highly customisable.
- Contact centre support.
- International numbers and SMS options.
7. Yay.com
With Yay.com, teams can manage ring groups, voicemail and call routing from a centralised dashboard. It’s perfect for teams who want total control over their VoIP settings and has pretty powerful features.
Key Features:
- Flexible settings.
- Simple dashboard.
- UK-based but offers global calling.
8. Berry Telecom
Berry Telecom provides cloud-hosted VoIP that boasts features from call recording to analytics and mobile apps. They are known for their reliable customer support and offer customised quotes depending on your needs.
Key Features:
- Engineers are UK-based.
- Excellent customer service.
- Ideal for hybrid teams.
9. Gamma
A heavyweight in the UK telecoms industry, Gamma is suited to big organisations who need a reliable VoIP solution. Their cloud-hosted VoIP systems are secure with great uptime and support.
Key Features:
- Secure for privacy-conscious users.
- Strong uptime guarantees.
- Reseller network for hands-on service.
10. GoTo Connect
GoTo Connect is part of the GoTo ecosystem so it’s ideal for businesses who already use other GoTo products. Their systems include video conferencing, chat and integrations with a range of other platforms.
Key Features:
- Seamless integration with other GoTo tools.
- All-in-one communication platform.
- Reliable uptime.
