Businesses already recognise the value of having a reliable Internet connection to run day-to-day operations. But one thing that is often overlooked is whether or not the service provider offers 24/7 customer support.
Outages and issues do inevitably happen but too much downtime can cost both time and money. Having a support team with a fast turnaround time can make all the difference in keeping things run smoothly.
Why Do Businesses Need 24/7 Broadband Support?
Broadband problems don’t stick to a timeline and could occur during peak business hours which can cause a whole lot of problems. From frustrated customers to losing out on revenue, being offline for too long has plenty of consequences.
With 24/7 support, companies can keep their downtime to an absolute minimum and get things back up and running hopefully before customers notice.
It’s also common for businesses these days to operate across multiple timezones and countries. Sometimes, they may require support that falls outside of the standard working hours depending on where they are and 24/7 support is able to cater to these needs.
6 UK Providers Offering 24/7 Business Broadband Support
Let’s take a look at some of the top UK service providers who offer 24/7 business broadband support. These providers don’t just tend to issues as they arise but play a part in keeping businesses online at all times.
1. bOnline
bOnline is an Internet Service Provider (ISP) offering solutions with small businesses in mind. Their broadband packages include 4G, 5G and fibre options along with 24/7 assistance.
Users can phone or email the support helplines and if urgent assistance is required, there is a live chat available on their website for real time support.
In addition to broadband options, bOnline also offers integration with Voice over Internet Protocol (VoIP) and unlimited calls.
2. Sky Business
Sky Business offers comprehensive connectivity solutions including fibre and Wi-Fi to businesses across the UK. Along with phone and email support, users can also visit their website to find setup guides and troubleshooting tips available on their help portal.
They also offer built-in malware and phishing protection for extra security and a 4G backup service to keep users connected in the event of an outage.
3. hSo
hSo is a business broadband provider with a heavy emphasis on both reliability and customer support. The company offers various connectivity options including FTTC and FTTP, all of which are supported by 24/7 UK-based technicians.
In addition to phone and email support, they also have a service status page where users can check the status of any ongoing issues.
With proactive monitoring, hSo is known for identifying and resolving issues before they impact business operations.
4. Daisy Group
Daisy Group has a range of broadband services on offer including full fibre, ultrafast and superfast options as well as unlimited data usage for businesses to stay connected at all times. They offer broadband speeds of up to 1Gbps which is ideal for companies using data-intensive apps.
Their customer support is available 24/7, 365 days a week with phone support and other helpful information is available through their Help Centre on their website.
5. Cerberus Networks
Cerberus Networks’ services are designed to meet the demands of modern businesses who require constant connectivity. They have an extensive range of broadband services which include FTTP and SOGFAST.
For assistance, users can contact them through phone, email or open support cases online 24/7 through their NetCONNECT portal on their website.
The company was recognised for consistent performance by the Internet Service Provider Association Awards, cementing their position as a top provider.
6. Quickline
Quickline specialises in commercial and business broadband packages with a focus on reliability and ultra-fast speeds. The company is known for their 24-month contract period so businesses can have a locked-in price with no unexpected increases.
Users can contact them for support via phone, email or their service status page on their website which is constantly updated.
Businesses are also assigned a dedicated account manager for personalised assistance and to help resolve any issues.
