Modern cloud-based phone systems are future-proof, secure and compliant and therefore ensuring overall support in the way government works. VoIP phone systems are taking over the UKs communications as we move towards the 2027 landline switch-off. Public service centres can benefit from VoIP’s advanced features, ensuring professional presentation and calls less-likely to be missed.
Why Government Agencies Are Adopting VoIP Technology
For public sector organisations, time is running out to find a reliable, compliant and affordable alternative. VoIP ticks all the boxes.
Big Savings
VoIP eliminates the cost of copper line rentals and the maintenance of a legacy PBX. VoIP systems typically deliver a telephony cost saving of 40–60%, meaning more of your budget can be spent on services that are delivered to the public.
24/7 Availability
Because of the cloud-based infrastructure, calls can be answered from any place, whether it be the office, out in the community or from the comfort of your lounge room. VoIP ensures that public services are always contactable.
Encryption
VoIP systems meet the public sector’s high standards for data security and compliance, due to the end-to-end encryption, the ability to call record securely and the call recording audit trails.
Easy To Manage
You can add and remove users within minutes from the management dashboard. An easy-to-use online platform means no engineers, no downtime and is perfect for agencies that experience seasonal demand or to easy manage headcount changes.
Multi-Site Systems
An agency can provide its entire staff with a single unified phone system regardless of whether they are located in remote locations, separate office buildings or at different work sites. This means seamless transfers between staff and a single number to the public.
Future-Proof Infrastructure
With the PSTN network shutting down in 2027, migrating now to VoIP is not just a compliance upgrade. It is the only solution for a modern phone system. By migrating now, you can avoid last minute disruptions.
What To Look for In A VoIP Platform
When moving to a digital phone system, such as VoIP, Government agencies should ensure their provider offers auto-attendant, IVR, call recording, voicemail-to-email and much more:
Tailored For Government Agencies
When selecting a VoIP solution, Government agencies should prioritize communication technology that is best suited for government sector communication that is high volume and professional.
Auto-Attendant And IVR
With the use of this technology, you can ensure that there is always 24/7 routing of your callers to the correct department.
Recording And Logging Calls
For the purpose of compliance, training, and handling complaints, VoIP can keep diligent records.
Softphone And Mobile App
Staff can call and receive calls from any handset, be it desktop, laptop or mobile.
Voicemail To Email Function
Public service offices can benefit when voicemails are sent to email, making sure that every single phone call is responded to in a more streamlined way.
Number Porting
When changing contacting methods, the public-facing contact information remains the same– that is number porting.
Out-Of-Hours Routing
Business calls are sent to voicemails or to the on-call staff to answer business questions.
Real Time Analytics
From one dashboard, call statistics, time to answer calls and off time can be measured to evaluate the teams performance.
Meeting Public Sector Requirements
VoIP phone systems are designed to be secure, and provide the levels of security that are expected of public sector organisations. All voicemails are encrypted. Call information is stored in secure UK data centres. All systems are fully compliant with UK Cyber Security, GDPR and Data Protection Laws. VoIP phone systems help your info governance team with compliance.
