If you work in a sales or support team, you want your communications to be as efficient as possible to meet your customer expectations. Integrated phone systems for businesses have developed over the years, becoming more sophisticated to allow teams to work quickly and accurately.
Aircall has emerged as one of the leading companies offering these integrated phone systems, boasting more than 18 000 clients since its inception. Their team understands the importance of your teams being able to connect with customers, and offer solutions tailored to do just that.
The History Of Aircall
The communications company was started in Paris in 2014 with 100 customers and just ten years later, has seen exponential growth and expanded globally. By 2019, their workforce had grown to 200 and doubled just a few years later. They now have more than 700 employees and 32 offices around the world.
In addition to being rated as one of Built In’s Best Places To Work, Aircall achieved centaur status in 2022 according to the Deloitte Fast 500 list. It’s a prestigious achievement to receive such status, meaning that the company makes an annual recurring revenue of $100 million.
Solutions Offered By Aircall
Selecting the right integrated phone system for your company is a seamless process with Aircall. You can choose your solution based whether your team is in sales, customer service or IT to make sure it’s the right fit for you and your team.
For broader options, you have the option of selecting your system based on your industry. Aircall provides solutions in the healthcare, financial, education and marketing industries, and based on your company size.
The Features Of Aircall Solutions
Aircall’s wide variety of features built into its systems is what makes it stand out in the communication industry. All systems are 100% cloud-based, and are designed to maximise your team’s collaboration and productivity, with the option of insights and reporting.
Collaboration
Aircall systems place a large focus on collaboration for teams, especially those who work remotely. With warm transfers, your team can communicate with each other before transferring to a live call to exchange any information or feedback.
In addition to this, team members can assign calls to each other and use shared inboxes to see where follow-ups are needed.
Phone Systems
All of Aircall’s phone systems are designed for companies to maximise their productivity. You can include call conferencing in your solution to connect with team members globally, and set up re-routing to have specific calls directed to the relevant person.
Interactive voice response (IVR) can make initial contact with your customers to guide them to the correct department.
Analytics
Insights are an indispensable tool for any call-centred business. You can easily track waiting times or missed calls. With the call whispering feature, your team can discreetly talk to each other while on a live call with customers to share opinions and feedback.
Admin And Security
The protection of your company’s data always remains a top priority for Aircall. You can assign various roles to your team depending their level of authority. Enabling two-factor authentication adds an additional layer of security.
AI & Transcription
Aircall’s AI and transcription tools save you time by creating professional responses. All calls can be transcribed for you to read for clarity on customer conversations. With key topic recognition, you can easily see which discussion points are important to focus on.
Advanced Technologies And Teams
With 7 data centres worldwide, Aircalls works with numerous carriers. This allows for dynamic switch capability to ensure that your calls don’t drop and you can continue to deliver quality service to your customers.
Set-up is made simple with a dedicated onboarding manager, who guides you through the process from start to finish. You will also receive a compliance checklist to make sure that your systems are up and running as quickly as possible.
Aircall Pricing
With three pricing packages to choose from and additional add-ons, you can be sure that your communication needs are met with Aircall. Starting at £30/license, the essentials package covers the basics including unlimited inbound and outbound calls, integrations with more than 100 platforms and features such as IVR.
For £50/license, the professional package is a powerful platform to increase your team’s productivity and performance. This includes advanced analytics and support, mandatory call tagging and salesforce integration.
If you have specific needs in mind, you can choose a tailor-made custom package. This includes all features from the professional package, with custom on-boarding, access to AI support and a service-level agreement.
