Artificial intelligence has slowly been integrated into every part of our lives. Whether its managing home security systems, translating languages or providing information, machine learning is becoming highly advanced.
For businesses, AI is rapidly changing the way that they communicate. Its ability to efficiently manage business operations has lead to improved customer satisfaction, and retention for business growth.
AI-powered chatbots have given organisations the ability to provide their customers with instant customer support, and at any time of the day. Its insights into day-to-day operations and how they could be improved is invaluable to management, who can use this information to assist them with decision-making.
Let’s explore how RingCentral has used the advanced abilities of AI to create leading communication solutions for businesses.
Who Is RingCentral?
RingCentral has used artificial intelligence to provide a simplified way of communicating as a business. Their solutions have helped to connect millions of people worldwide. Not only can teams build stronger relationships with their customers, but with each other too.
Founded in 1999 by Vlad Shmunis and Vlad Vendrow, RingCentral has used the capabilities of cloud technology to reinvent business communication. By 2003, the company launched their first cloud phone system. Fast forward to the present, they have connected more than 5 million people.
Now one of the leading AI-powered communication providers, RingCentral has 22 offices in 14 countries around the world.
World-Class Service And Recognition
RingCentral has numerous awards and accolades behind their name, which had secured their position as an industry-leader. These are some of the most notable milestones that the company has achieved recently.
- TMCnet Unified Communications Product Of The Year 2024
- Overall winner of the Best Of Enterprise Connect Awards Program 2024
- One of Built In Best Places To Work 2024
- 2023 Gartner Magic Quadrant Leader for UCaaS for the 9th year in a row
- Fast Company’s Best Workplace For Innovators 2023
- Women Impact Tech’s 2023 list of progressive companies empowering women in tech
- Exemplary Digital Innovation Award 2022 and Digital Enabler Of The Year 2022
- Bay Area Best Places To Work 2022
What Can RingCentral Offer Your Business?
RingCentral offers AI-powered solutions to large-scale enterprises, startups and frontline workers. They service a range of industries including healthcare, education, retail, real estate and construction to name a few.
RingEx
RingEx provides AI-powered features for effortless business communication. Notable features of this solution is a personal AI assistant to take notes during calls and draft personalised messages.
Additionally, businesses can use enhanced SMS features, messaging and video conferencing for seamless communication across teams and departments.
RingCX
RingCX is an omnichannel contact centre that focuses on customer engagement. The Workforce Engagement Management feature provides conversation analytics and AI quality management.
The intelligent virtual agent has voice and digital self-service capabilities to foster uninterrupted business operations.
Events And Videos
This solution provides an all-in-one, AI-powered event management for virtual, hybrid and in-person events. Businesses can host webinars and online conferences with ease, and creates meeting spaces for teams to join with one click.
RingSense For Sales
This AI-powered conversation intelligence solution is designed to boost customer rates and gain valuable customer insights. It assist with transcribing calls, e-mails and video meetings and provides automated coaching tips to assist teams with successful pitches.
Plans And Pricing
All communication solutions have different packages and pricing available to suit individual business requirements and budget needs.
- RingEx: The lowest plan is the Core option, starting from $9.99/user/month for smaller companies who only need the essentials and includes a reliable phone system and HD video. The Advanced plan starts from $25/user/month with additional automation and multi-site management tools. Starting from $35/user/month, users will get a full suite with added storage and analytics.
- RingCX: This call centre solution starts from $65/agent/month with the inclusion of unlimited domestic inbound and manual outbound minutes.
- Video: Users have the option of a free video version, with HD video meetings, whiteboard and team messaging. For $10/user/month, the Video Pro+ plan has the capacity for up to 200 participants and more storage. At $39/user/month, the conference room solution offers HD video, screen-sharing, calling and other additional features.
- Events: From $750/license/year, this solution gives businesses the tools they need to run seamless virtual, onsite or hybrid events for up to 100 participants.
- Sales Intelligence: For $60/user/month, teams can have access to automation, personalised coaching and deep insights into communication data.
