With more companies turning to VoIP (Voice over Internet Protocol) phone systems for communication, 3CX has emerged as an industry-leader with next-gen technology.
Designed for an array of company sizes that require communication tools for 25 users or more, 3CX solutions cater to every business requirement.
The phone systems include an integrated contact centre, with an affordable flat annual fee and no per-user pricing. This is a standout feature as opposed to other competitors in the industry.
Trusted by 350,000 companies, 3CX has proven that its robust communication solutions are a necessity for your business.
Who Is 3CX?
3CX was founded in 2005 when VoIP technology was still very much in its infancy. Today, the company has established itself as a global leader when it comes to business communication.
They have incorporated the use of SIP, open-standard and WebRTC technology to shift from a PBX phone system to a complete communications platform. But what exactly are these technologies?
SIP: a communication standard employed for the commencement, preservation, and conclusion of sessions in real-time which include voice, video, instant messaging or others over the Internet Protocol networks.
Open-standard: software or systems that are publicly available to everyone. These standards are developed based on a very clear policy, thus making it possible for anyone and everyone to use them without having to any limitations.
WebRTC: an open-source software that brings voice, video and data interaction capabilities to web browsers and mobile applications using simple APIs with no plugins needed. It enables users to make voice and video calls and exchange data, through the browser.
Accolades Of 3CX
The company’s solutions have greatly assisted businesses with increasing their productivity and producing a positive customer experience. These solutions have been trusted by some of the most established enterprises globally, including Coca-Cola, BMW, AirFrance, Pizza Hut and Toyota to name a few.
3CX has earned its global reputation with a vast list of achievements and awards won in the last two decades. Some of them include:
- SourceForge’s 2024 Leader Award among 90,000 reviewed softwares.
- Featured as one of the Top 50 Customer Service Products 2024 at the G2 Best Software Awards.
- VoipVoice’s 2023 Best Technology Partner
- Product Of The Year 2023 at Germany’s Connect Professional’s reader’s choice in the telephone systems category.
- Best SOHO Service 2023 winner at the Comms Council UK awards.
- Dutch MKB Proof Award 2022 winner recognised for meeting the needs of small and medium size businesses.
- Software Advice’s Business Phone Service Provider winner in 2021.
3CX Solutions For Your Business
3CX offers communication solutions based on your requirements as a business, regardless of size or industry. Each solution also has a 60-day free trial period for you to test the solutions to find the right fit for you before committing.
Enterprise PBX
These solutions do not charge a monthly fee, as most other providers do. Instead, you will pay a low fee on an annual basis. As there is no contract that you are bound by, you can choose to end the services without any hassles.
It has been designed in a way for your own IT team to set up and manage the day-to-day admin, which also becomes a cost-saver. Additionally, solutions can either be hosted by 3XC or self-hosted.
This solution includes a call centre, which has advanced features such as call reports, call recording, switchboards and queue strategies at no additional cost.
Small Businesses
One of the key features of this solution is that it offers big business features at small business costs.
You can choose to record customised greetings and prompts for customers as they call in, with business numbers separated from personal numbers for all communication to only take place during business hours.
Other features include texting and WhatsApp messaging, live chats to assist customers quickly and efficiently, as well as remote working abilities.
Contact Centres
This solution allows you to manage your own call centre, including strategies and system management. Integrated into CRM software, 3CX will present caller ID information in real time to save agents the hassle of searching for it.
One notable feature is that there is no per-agent pricing, only an annual fee. Agent status and active calls can be overseen through a management dashboard and calls can be recorded for training purposes.
3CX Pricing
Finding the right solution at the right price for your business is made simple with the range of options to choose from.
- SMB Free: this solution is completely free for up to 10 users. Features include a next-gen phone system, remote-enabled teams, live chats, mobile and desktop apps, ring groups and welcome messages, video conferencing and a maximum of three desk phones.
- Small Business: From £145 billed annually, this solution supports up to 20 users. It includes all of the free features as well as desk phone support, call queues, call and chat recording, Microsoft 365 integration and an unlimited number of desk phones.
- Professional: Starting at £145/year with 10 users, this solution includes all small business features in addition to dedicated installation, CRM integration, hot desking and the option to install on-premise or self-host.
- Enterprise: From £184/year with 10 users, this package includes all professional features as well as custom a IP phone logo, MS teams, skill-based routing and start/stop call recording.
