The introduction of Voice over Internet Protocol (VoIP) phones have significantly changed the dynamics of communication in businesses today as this technology is more flexible and cheaper than conventional phone systems.
With the growth of the Internet and the development of VoIP technologies, a user’s location is no longer a barrier to communication since an employee can use a device to communicate from the office, at home, or even while on the go. This is just one of the few reasons businesses should switch to VoIP.
Moreover, these advancements in communication have facilitated greater efficiency as well as faster response times when speaking with clients.
Soho66, an award-winning VoIP company based in the United Kingdom, recognised the need for businesses to be able to communicate seamlessly and use technology that could scale alongside the business.
Fast forward to today and the company has supported more than 60,000 businesses by giving them a VoIP solution that works.
Who Is Soho66?
The company recognised that businesses rely heavily on their phone systems to communicate with their customers. From there, they built their own network infrastructure internally to give them a deeper knowledge of how their systems work.
Signing up and setting up is an easy process with no financial commitment necessary, customers can use their solutions on a monthly basis with no surprise maintenance or hardware costs.
With 24/7 monitoring of their systems, Soho66 ensures that companies stay connected with their clients at all times and experience limited disruptions.
An Award-Winning VoIP Service Provider
Soho66’s awards and recognition gained since its inception speaks to their advanced technology and commitment to providing their customers with an excellent product at an affordable rate.
Some of these awards include:
- Finalist for ISPA Best VoIP award in 2018 for three consecutive years.
- Finalist for the Technology Provider Of The Year at the British Small Business Awards in 2017.
- Best Business ITSP Small Enterprise winner at the ITSPA awards in 2016.
- Best Business ITSP Medium Enterprise winner at the ITSPA awards in 2015.
- Best VoIP Winner at the ISPA awards in 2014.
Product Features
Soho66’s VoIP solutions offer businesses a variety of features depending on their size and requirements for client or team communication. From small startups to large enterprises, these features can accommodate any size business.
Call Delivery Assurance
In a situation where multiple call forwarding is taking place, it is not unusual for one of the numbers being forwarded to get the voicemail instead.
Call delivery assurance is a service in which a person, and not an answering machine, gets connected when a call gets redirected. This ensures that clients are greeted by a team member at all times.
Call Director
If handling call transfers from one department to another becomes time-consuming, you can make use of Call Director, mostly known as IVR, to avoid this from happening.
IVR will ask the customers calling your number to state which department they wish to talk to, prior to talking to them. This adds an extra level of professionalism to your business and sees that customers are connected to the relevant department.
Hunt Groups
Using the routing wizard located in your control panel, you can configure hunt groups so that an incoming call is placed to several VoIP phones simultaneously and will be connected wherever the call was answered first.
These groups can be set up in different locations for employees in your company. This means that anyone can answer the phone whether they are in the office, at home, or connected to the internet anywhere in the world.
Audio Announcements
By using a Soho66 number, you can upload a message for the callers who are on hold or waiting for the call to be connected. This helps to assure the caller that they have dialled the right number for the correct company.
For one step further, you can set up hold music for while they are connected but their call has not been answered yet.
Virtual Receptionist
Soho66’s experienced receptionists can respond to callers as a representative of your business and follow a written guide provided by you, integrating themselves in your company as an ordinary team member.
You will receive via e-mail a number of the caller along with any message which he/she left for along with a recording of the conversation which their receptionist had with your client.
Pricing
- Single User: This package is for a single UK landline number with a desk phone, forward to mobile or direct to voicemail for £4.99 per month.
- Multi User: From £7.99 per month, you can choose a single UK number or one per user. Enterprise options are also available with multiple user discounts.
