London is without a doubt one of the most dynamic business environments in the world. From finance and law to tech and e-commerce, it is a bustling hub for a variety of industries and a highly competitive one at that.
To survive in such a fast-paced setting, businesses here are constantly looking for ways to maintain a competitive edge and stay efficient. This is where Voice over Internet Protocol (VoIP) comes in.
VoIP has become a game-changer for companies, improving both internal and external communications without a hefty price tag. Let’s take a closer look at how this system, and its service providers, are helping businesses forge closer connections with clients and within their own teams.
How Can Businesses Benefit From Using VoIP?
VoIP calls are made over the Internet instead of using traditional copper wiring. This is done by breaking down voice signals into packets of data and sending them over an Internet connection. Once on the receiver’s end, the data is then reassembled.
This is significantly cheaper than using typical phone systems because it doesn’t require physical infrastructure and lines can be added or removed as needed. Long-distance and international calls are also cheaper, ideal for businesses with global clients or offices.
In addition to its affordability, VoIP offers a host of features to boost productivity and overall customer service. Altogether, VoIP is a unified communications solution to take business communication to the next level.
7 Best VoIP Service Providers For London Businesses
If you’re based in London and considering the switch to VoIP, choosing the right service provider is key. We’ve rounded up the top options to choose from, based on their package pricing, features and customer support.
1. bOnline
bOnline is a UK-based VoIP provider with solutions suited to smaller businesses. Whether you’re running a coffee shop in Camden or a consultancy firm in Hackney, bOnline’s options are affordable and easy to set up even for those who aren’t tech-savvy.
Key Features:
- Unlimited UK calling and cost-effective international calls.
- Mobile app available for calls on-the-go.
- User-friendly dashboard.
- Customer support for UK businesses.
2. Vonage
Vonage is a top VoIP option for London companies who have sales-driven teams, including estate agents and recruiters. These businesses often use Customer Relationship Management (CRM) tools which Vonage’s systems can be easily integrated into. Additionally, their packages offer room to grow for scaling businesses.
Key Features:
- Unlimited UK landline and mobile calls.
- Virtual receptionist to help with directing calls.
- Multi-device compatibility for smartphones, desk phones and computers.
- Click-to-dial from CRM system.
3. RingCentral
RingCentral caters to growing London businesses who need an all-in-one communication solution especially for client meetings and team collaboration. The company also supports number porting so that you can keep existing business phone numbers.
Key Features:
- Unlimited UK calls, SMS and team messaging.
- Video conferencing for up to 200 participants.
- UK-based customer support with quick response times.
- Call analytics and real-time reporting.
4. 8×8
8×8 is a recognised leader in cloud communication, ideal for London businesses who are in finance, e-commerce and technology or work with overseas clients. The company has strong security features for extra peace of mind to those who handle sensitive client information.
Key Features:
- Unlimited calling to more than 40 countries, including the EU, US and Asia.
- Integrations with Microsoft Teams, Slack, Google Workspace and CRMs.
- HD video conferencing and screen-sharing options.
- File sharing and team chat.
5. Yay.com
Yay.com is a UK VoIP provider for tech-savvy London teams like creative agencies or tech startups. Their systems are optimised for quick speeds, easy use and growth in addition to transparent pricing so customers know they are getting great value.
Key Features:
- Custom call routing and hunt groups.
- Mobile, desktop and browser-based apps.
- 24/7 business support with a responsive live chat.
- Free internal calls within teams.
6. Dial 9
Dial 9 is an independent VoIP provider with a local-first approach. Their infrastructure is UK-based, serving small to medium size enterprises (SMEs) in London. The company offers custom plans to suit their customers’ specific business size and needs particularly for law firms and service-based businesses.
Key Features:
- Full cloud PBX features including voicemail and auto-attendants.
- Web-based calling platform and softphone spport.
- Affordable international call rates.
- Online portal to see call logs and manage users.
7. VoIPstudio
VoIPstudio offers flexible and secure VoIP solutions for remote teams and businesses like healthcare practices or consulting firms. Their advanced analytical tools offer insight into performance tracking and they provide enterprise-grade security to protect confidential information.
Key Features:
- Pay-as-you-go or unlimited UK and international plans.
- End-to-end encryption and secure storage.
- Advanced call routing, call groups and IVR menus.
- Call recording and HD voice quality.
