RingCentral has just unveiled RingCentral AIR Pro, a voice-first AI agent platform designed to handle customer interactions from start to finish, across phone, chat and digital channels, all in one place.
The platform can recognise what a customer needs, verify who they are and carry out multi-step tasks all on its own, without needing intervention from a human agent. It can resolve queries, open service cases and trigger follow-up actions all within the same conversation.
One particular feature that stands out is real-time multilingual switching. If a customer starts a call in one language and switches to another midway through, AIR PRO can keep up without missing information.
It sits alongside RingCentral’s wider suite of AI tools including AVA, a note-taking tool and ACE, which analyses conversations, to create a system that learns and improves the more that it is used.
Kira Makagon, president and COO at RingCentral says, “AIR Pro represents the next evolution, enabling humans and AI agents to work in collaboration and drive meaningful customer outcomes at scale – all on our trusted agentic voice AI platform. AIR Pro together with AVA and ACE create a self-learning flywheel that transforms the entire conversation journey and elevates every customer interaction.”
