VoIP (Voice over Internet Protocol) phones are becoming popular in UK businesses due to their affordability, convenience and better technology. VoIP differs from copper wire telephone systems in that it uses data network for making and receiving calls therefore drastically cutting down costs on calling costs especially to international clients or working teams.
Additionally, VoIP is scalable therefore companies can add or remove lines without incurring expensive changes to the infrastructure. These and many more features allow the UK businesses to enjoy the benefits of VoIP to the extent where they are have become fond of using it. Features such as call management, online presence, virtual numbers and third party systems namely CRM integration can further enhance their operations and customer support.
Voipfone has emerged as a fast-growing and award-winning company offering VoIP solutions to UK businesses of all sizes. Their in-house technologies have serviced thousands of companies to date, and they continue to grow in the VoIP space.
Who is Voipfone?
Founded in 2004, Voipfone’s business model is an interesting one. The entire company is completely virtual, and all employees work remotely using the company’s products and services. This is certainly one way of testing out if your products are effective!
The company does not advertise nor resell its products, relying on its solid foundation and word-of-mouth to grow.
The network that Voipfone has built, particularly for small businesses, has received an independent recording up time of 99.99%. This quality of calling remains the number one requirement for businesses, and Voipfone is providing it.
Voipfone’s Awards And Accoloades
Voipfone has a number of awards to the company’s name. Most notably, the company were the 2013 winner of the Queen’s Award for Enterprise. This is one of the most prestigious awards in the United Kingdom, celebrating outstanding companies who grow the economy, and speaks to Voipfone’s service to their customers.
Some of their previous awards also include:
- Highly Commended Honour award at the Comms Council UK 2024 awards.
- Best VoIP Award in 2023 for the fifth consecutive year.
- Best Business VoIP Provider Award at the 2019 ITSPA Awards.
- ITSPA’s Best SOHO VoIP Provider award in 2019.
- Best VoIP Innovation Award at the ITSPA Awards in 2014.
- Communications Provider Of The Year at the 2013 FCS Awards.
Voipfone’s Services
Voipfone offers a multitude of services and features to UK businesses of all sizes, depending on necessary requirements and preferences.
Voipfone Flex
Voipfone’s ready-made plans are available starting from £5.00 per user per month, or you may decide to take full charge of your plan using Voipfone Flex instead.
Voipfone Flex is a pick-n-mix self-build service, meaning that you can do your own virtual PBX. Call minutes packages, call queues, multi-level IVRs, extensions and numbers can all be added and removed as needed. Flex is especially beneficial for businesses who require a few extensions to be active at the same time.
Porting Your Number
Voipfone can assist you with transferring your existing numbers to your new Voipfone account, which could save you up to £20 per month in line rentals.
Almost any landline number can be moved onto Voipfone’s service including BT, Sky, TalkTalk and Virgin Media.
Voipfone PA
With this plan, Voipfone’s customer service team can answer your client calls with a customised greeting. As they answer your calls, they will become more familiar with your company, being able to handle callers as if they belong to your staff.
All of your Voipfone PA calls are recorded with a copy placed on your account so that you can listen to how your calls are being dealt with. If required, your PA will attempt to contact you directly before putting the caller through or taking a message. You will automatically be notified by a call, text and email for the call, any messages left, and any actions that are pending from your side.
Free Softphone App
The Voipfone Softphone app transforms your smartphone into an extension of their Private Branch Exchange (PBX) thus enabling you to work from home or out-of-office depending on your location.
You are able to connect your softphone to your Voipfone extension and benefit from the features offered within the Voipfone PBX, namely call groups, voicemail, call recording and call barring.
The Voipfone Softphone application is free of charge and can be downloaded on an iPhone as well as on an Android.
Voipfone Pricing
All Voipfone plans have a 30-day free trial for you to see which plan best fits your business and budget. As a customer, you also have the ability to cancel or upgrade your plan at any time.
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- Business Plans: Start from £5 per user per month for 100 minutes, with the highest being £20 per user per month for unlimited minutes. The unlimited plan includes multiple features such as call recording, call barring, call groups and call queues, while these can be added to your basic plan at an additional cost if you don’t require all of these features.
- Residential Plans: The basic at-home plan begins at £6 per user per month for 100 minutes, and can go up to 300 minutes for £9 or unlimited minutes for £14.
- Voipfone PA: 5 PA calls per month start at £10, and have multiple options available up to 200 calls for £300.
In addition to these plans, Voipfone also offers mobile or mixed-minute packages, SMS packages, calls to international mobiles or landlines, as well as calls to UK mobiles or landlines.
