VoIP (Voice over Internet Protocol) has become a very cost-effective and flexible service for businesses. Unlike conventional phone systems, VoIP allows businesses to make a call on the Internet.
Costs are not only reduced for local calls, but also long-distance and International phone calls. VoIP is known to be highly scalable and can be very useful for a small growing business.
NUACOM has emerged as one of the top VoIP service providers, giving sales and support teams the ability to connect with their customers and create an impact that will be long-lasting.
Who Is NUACOM?
Founded in 2009, NUACOM has been making communication easier and more efficient for businesses for close to two decades. The company was born out of the realisation that traditional phone systems were too complicated, expensive and lacked the flexibility that growing businesses require.
To NUACOM, it’s about creating more than just a phone system, but also a solution. They recognised that businesses need a tool that could scale alongside them if and when necessary. Additionally, they needed one that could be integrated with their existing workflows to maximise efficiency.
NUACOM In Numbers
Today, the company serves over 25,000 clients around the world. In fact, if the number of calls that they processed in 2023 was equated to a timeframe, it would equal to 26 years.
With an uptime of 99.9%, 95% of customers are likely to recommend NUACOM as a VoIP service provider.
The company rebranded in 2016, where the name NUACOM was adopted. The rebranding signalled a complete shift in their vision, and they understood that businesses needed more than just the ability to make calls.
The result was the introduction of the NUACOM Cloud Phone System which boasts more than 50 advanced features. Moreover, it can be integrated with over 100+ business applications.
With their head office in Dublin, Ireland, NUACOM serves customers on a global scale, helping businesses everywhere stay connected to their clients.
NUACOM Solutions And Products
The company offers solutions tailored to different uses, industries, and even business size. They support communications within healthcare, real estate, finance, hospitality and e-commerce to name a few.
Users can choose their solutions according to what they need, whether it be office phone systems, solutions for sales teams, call centres, or remote workers.
Desktop Softphone App
NUACOM’s softphone app is available for both Windows and Mac desktops. It has been designed to boost productivity, boost sales and enhance customer service.
With features such as call tags and call notes, you can easily keep track of each client conversation and classify them according to your own identification system.
For security, you can also restrict access to limit which employees are able to access the recordings. You can choose to record inbound and outbound calls or only certain types of calls.
Mobile App
With NUACOM’s mobile app, you can use your office number to make and receive calls. Using the same device, you can still separate your business and personal calls.
All of the calls are also logged and included in your employees’ performance reports to see where productivity could be improved.
Additionally, you can transfer incoming calls to relevant team members or to an external number if you need to.
User Portal
With the User Portal, you can easily create smart call flows. This includes setting up an auto-attendant to greet your clients as they dial in, creating specific teams or departments to be managed in one place and adding or removing extensions as your business grows.
It also offers advanced call reporting and analytics where you can check your logs and call data.
Deskphones And Headsets
NUACOM offers a variety of deskphones and headsets with different features, models and compatibility.
These VoIP phones will allow you to make and receive calls over the Internet as opposed to using traditional phones.
Packages And Pricing
NUACOM’s packages are suited to any sized business, and you are able to request a tailor-made plan to suit your budget.
- Essentials: This package starts from 9 euros/user/month with a minimum of four users. Each user will receive a free local number. Other features include unlimited calls to landlines in the UK and Ireland, a free desktop and mobile app, group extensions with ring strategies and call reports and analytics. There will also be an IVR with an auto-attendant and voice menu, along with thirty other calling features and add-ons.
- Unlimited: From 24 euros/user/month, this package requires a minimum of two users. It includes all features from the Essentials plan, plus a free modern VoIP phone, unlimited mobile and landline calls, CRM integration, automated call recording, data retention policy and call auto tagging to name a few. There are forty additional calling features and add-ons that you can choose from.
- Enterprise: This package starts at 34 euros/user/month with a minimum of two users. You can enjoy all features in the Unlimited package, with advanced call reporting, live call coaching, queue call back request, mix and match subscriptions, unlimited calls, custom reporting, a dedicated account manager and forty other features and add-ons.
