5G isn’t just the next step in mobile connectivity, it’s setting the stage for the next wave of business innovation that is coming. With ultra-fast speeds and the ability to connect millions of devices all at once, it’s making companies rethink how they operate.
For Voice over Internet Protocol (VoIP) technology, it’s entering a new era with 5G at the helm. It’s already become the go-to communication tool for businesses but with 5G, we can expect to see seamless calling without lags and even advanced integrations with IoT (Internet of Things) and AI.
How else could 5G supercharge the next wave of VoIP innovation? Here is what a few industry experts think.
Our Experts
- Dr Amit Chauhan: Founder of Trustulo.
- Steve Morris: Founder and CEO of NEWMEDIA.COM.
- John Finch: VP of Product Marketing at RingCentral.
- Alex Donskoy: Head of Sales at Avante.
- Kadams Radhakrishnan: Chief Technical Director at Lyca Mobile.
- Philip Otley: Managing Partner, Telco, Infrastructure, Media & Entertainment at HTEC.
Dr Amit Chauhan, Founder of Trustulo
The future of communication is being written at the intersection of 5G and VoIP. What was once a convenient, cost-saving alternative to traditional telephony is now evolving into the backbone of a hyper-connected world. With 5G, VoIP is no longer just about making calls—it’s about reimagining human connection.
Ultra-low latency and massive bandwidth open the door to real-time, immersive experiences. Picture multilingual conversations where AI translates seamlessly mid-call, or holographic meetings where distance disappears. For businesses, VoIP becomes more than infrastructure; it transforms into a living ecosystem that adapts, learns, and enhances every interaction.
This wave of innovation goes beyond clearer calls. It’s about integrating VoIP into the intelligent fabric of society—empowering autonomous vehicles to communicate flawlessly, enabling doctors to guide surgeries remotely with zero lag, and allowing global teams to collaborate as if they were in the same room.
5G doesn’t just accelerate VoIP—it elevates it into a platform for innovation, creativity, and inclusion. As entrepreneurs, we must see VoIP not as a tool of convenience, but as a bridge to the next frontier of digital possibility. The future of communication has arrived, and it speaks the language of 5G.
Steve Morris, Founder and CEO of NEWMEDIA.COM
The real power of 5G-enabled VoIP is that it allowed us to bake AI and IoT into day-to-day enterprise communications in ways we couldn’t do with 4G. We’ve seen a few use cases explode in value. One is providing AI to transcribe calls in real time for the front line, ops people, and execs who are now empowered to listen in.
On 5G, the transcript and call sentiment info can be delivered literally as the customer hangs up. That in turn means managers can intervene mid-call to improve coaching and QC and thus reduce escalations by double digit percentages (in one healthcare case from 28/day to under 10). But this is just the beginning.
The real aha moment comes with 5G’s ability to fuse VoIP and IoT. In smart office deployments we see all incoming calls being treated specially before ringing, for example sending the call to the field engineer’s watch or AR glasses if they’re currently hands on some equipment, along with the IoT telemetry of the system’s current health, and the AI assistant summarising the last call as it connects.
So if you’re planning enterprise communications architecture for 2025, don’t stop at 5G-enabled quality. Use the ultra high reliability/lower latency of 5G as the trigger to rethink VoIP as the realtime nervous system of your enterprise instead of just its voice box.
John Finch, VP of Product Marketing at RingCentral
With low latency and stability, 5G creates the foundation for the next wave of AI-powered innovation in workplace communications. For SMBs, this levels the playing field entirely: for example, AI receptionists that answer calls instantly and route people to the right place without delay.
Now, smaller organizations can offer the same seamless, always-available customer touchpoints as large enterprises, giving them freedom to focus on growth rather than infrastructure. This is where 5G stops being just about clearer calls and becomes an enabler of AI-driven tools that redefine customer and employee experiences.
Alex Donskoy, Head of Sales at Avante
5G is changing the way we think about voice communication. For years, VoIP has been the standard for business and personal calls, but it always carried a reputation for being less reliable than traditional telephony. The arrival of 5G changes that. With lower latency, higher capacity, and the ability to give priority to certain types of traffic, VoIP calls can now be delivered with a level of clarity and consistency that feels natural to users. In many cases, the experience is even better than a traditional mobile or fixed-line connection.
But the real story is not just about better call quality. 5G creates the foundation for new services built on top of VoIP. We are already seeing how real-time collaboration tools, customer engagement platforms, and even IoT devices are adopting voice as a natural interface. When combined with edge computing, this goes a step further: AI-driven features such as real-time translation, intelligent voice assistants, or smarter contact centre solutions can now operate much closer to the user, with almost no delay.
In short, 5G takes VoIP from being a utility to being an enabler of innovation. It unlocks new ways to connect people, businesses, and devices in real time.
Kadams Radhakrishnan, Chief Technical Director at Lyca Mobile
As 5G networks evolve, the impact on VoIP will be felt immediately. As a starting point, 5G is around 20 times faster than 4G. This is almost like having a super-fast broadband connection on a handheld device, which is ideal for a lot of our customers who use their devices for gaming. Previously, mobile users may have experienced voice or video calls dropping out or not having a clear connection, but with 5G that should be a thing of the past. This higher level of reliability and lower latency means we may see an increased adoption of 5G networks for businesses allowing them to consider mobile VoIP as an alternative to the traditional office phone system.
Additionally, it won’t just be businesses who benefit from a more reliable network. Users in remote areas, who may have struggled in the past with both speed and reliability issues, will get to experience better connectivity. However, given the higher cost of the required infrastructure, we support the UK government’s drive to improve 5G connectivity throughout the country.
Philip Otley, Managing Partner, Telco, Infrastructure, Media & Entertainment at HTEC
5G represents a fundamental shift for VoIP beyond just faster speeds. The real innovation lies in network slicing – allowing networks to isolate virtual networks for specific needs – and ultra-low latency capabilities that enable VoIP to evolve from basic voice calling into intelligent, AI-enhanced communication platforms.
With 5G’s sub-10ms latency and dedicated network slices, we can now embed AI assistants directly into voice calls for real-time translation, smart call routing, and advanced spam protection. This addresses a critical challenge where telecom companies are losing customer trust due to unwanted calls. AI-powered call screening, built into the 5G network, can restore confidence in voice services.
The opportunity extends beyond consumer applications. 5G enables VoIP integration with IoT ecosystems, supporting everything from smart city emergency services to industrial communication systems that require guaranteed reliability and prioritised bandwidth.
Most importantly, this allows telecom operators to reclaim value in communications rather than remaining commodity connectivity providers. By building intelligence directly into the network infrastructure, operators can offer differentiated VoIP services that generate new revenue streams while delivering experiences that weren’t possible with legacy networks. The companies that integrate AI-first VoIP solutions with 5G architecture will define the next generation of telecommunications services.
