Every business needs to maintain customer relationships, and they need the right tools to be able to do so. Irrespective of company size, every business wants to grow and utilise cost-effective systems that will promote this growth.
In response to this, CircleLoop was founded to give businesses across all sectors, locations and sizes cutting-edge communication technology.
The company has understood the shift to remote work and the necessity for businesses to be able to stay in constant communication both internally and externally.
Their VoIP phone systems have been designed to offer seamless communication while working at the office, remotely or while on-the-go.
A Much-Needed Alternative
With first-hand experience in using phone systems that were complicated and far from flexible, CircleLoop was founded in 2016.
Their vision was simple, create a business phone solution that didn’t require piles of paperwork or contracts, site visits for installation, expensive phone hardware and long waiting times for activations.
In just three years, the company grew from 1,000 users in the United Kingdom to 10,000. This lead to their launch in Germany in 2022 and in the Netherlands in 2023 respectively.
What sets CircleLoop apart from other VoIP service providers is their elimination of contracts, their products are purchased on a monthly recurring fee basis per user.
For smaller businesses that may be tight on budget, they don’t need to be locked into a contract but rather have their systems grow alongside them.
Serving Businesses Of All Sizes
CircleLoop’s solutions are completely flexible, which makes it an ideal option for businesses of any size.
From startups and small businesses to enterprises and non-profits, each organisation can have a tailored communication system that works for them.
CircleLoop Features
To accompany the pay-as-you-grow pricing, CircleLoop solutions have an array of features depending on your business requirements and preferences. Let’s take a look at some of them.
Phone Systems
Once you have selected your solution, the phone number that you choose is instantly set up and ready to use. Any voicemails received can be converted into text format and sent to you for reference at a later stage.
Teams can be set up to route calls to the relevant people or departments and international calling is available to more than 180 countries.
Call Functions
The live activity feed feature will sync all of your activity automatically and display it across all apps to ensure no notifications are missed. All calls can be recorded, downloaded or shared.
Customers can be greeted with a personalised welcoming message and each user will have their own conference room to easily arrange group calls when needed.
Analytics
Management can review the number of calls that were made, received or missed including total call duration, average call duration and the time that it took a team member to answer the call.
The powerful analytics reports provide insight for management to see where the business is performing well, as well as identify any areas for improvement.
Integrations
CircleLoop solutions can be integrated with other systems to maximise efficiency and align all business activity. Some of these include:
- Capsule CRM
- HelpScout
- HubSpot
- Insightly
- Nimble
- Pipedrive
- Slack
- Xero
- Zapier
- Zoho
Pricing
All solutions have a free 7-day trial period with flexible options for the added convenience of trying out the product before fully committing to it to ensure that it fits your business needs.
- Unlimited Package: Starting at £15 per month per user, this package is most popular for users who make 15+ minutes of calls a day. It includes one UK number, all CircleLoop features, unlimited inbound and outbound calls, SMS’s at 4p/message and no set-up or activation fees.
- Pay-As-You-Go Package: At £5 per month per user, this package offers 1 UK number, CircleLoop features including call recording, conferencing and voicemail to text, unlimited inbound calls, unlimited outbound calls charged at 3p/minute, SMS’s at 4p/message and no set-up or activation fees.
