In our world of connectivity, geographical barriers to business no longer exist. Global teams have become the norm and so has conducting business around the world.
However, one barrier does remain – the language barrier. If you have ever tried to close a deal with someone who speaks a different language, you will know the frustration that comes with it.
The back-and-forth with a translator tends to slow things down and it’s tricky to keep the momentum going when you need to keep clarifying what you mean.
VoIP As A Tool For Modern Translation
Fortunately, Voice over Internet Protocol (VoIP) is trying to solve the issue of language barriers. These systems can intelligently listen, understand and translate spoken language across multiple languages.
The best part is that it all happens in real-time as the conversation takes place. As you speak, the person on the other end hears you clearly in their language almost instantly.
The technology behind it is AI-driven language processing built into VoIP infrastructure, dramatically changing how people connect across language barriers that once felt very permanent.
Our Experts
- John Finch: VP of Product Marketing at RingCentral
- Dr Amrit Chandan: Co-founder of Lorefully
John Finch, VP of Product Marketing at RingCentral
“VoIP is a powerful enabler of global communication because it converts voice into digital data, creating the foundation for AI to understand and respond to multilingual conversations in real time.
Traditionally, supporting multiple languages in voice interactions has been complex and resource-intensive, relying on specialist agents, call routing, or third-party translation services.
Today, AI-powered communication platforms remove that friction by enabling natural, multilingual conversations that retain context as they evolve. There’s no need to restart or redirect when a customer switches languages. That’s a meaningful shift. In fact, 45% of UK organisations using AI report improvements in customer experience, driven by more responsive, adaptive interactions.
With agentic AI at the centre, these platforms go beyond translation. They can take action in real time—routing queries, updating systems, and coordinating next steps—while maintaining a seamless experience across languages.”
Dr Amrit Chandan, Co-founder of Lorefully
“VoIP is becoming far more than a cost-effective way to move voice over the internet. When combined with AI, it is turning voice into a live interface for understanding, translating and sharing knowledge across language barriers in real time.
Since the stone age, the most valuable knowledge has been exchanged verbally, and that is still true today. It lives in conversations, field updates, quick calls, team handovers and lived experience. The difference from our stone age ancestors is that our immediate circle is no longer limited to those sitting around the campfire, but can include people all around the world.
For years, we have relied heavily on written systems to preserve knowledge, even though much of what really matters is shared through speech. That has often excluded people through language, confidence, role, or familiarity with formal documentation. AI is changing that. Layered onto VoIP, it allows people to contribute in the most natural way possible, through speech, in the language they know best, while making that knowledge instantly accessible to others.
At Lorefully, we are using AI and voice-led input to make knowledge sharing more accessible to people of all experience backgrounds, helping preserve valuable human knowledge that is too often lost.”
